Covance

Team Lead (Voice)

Job Location(s) PH-Manila
Job Number
2021-76237
Job Category
Drug Safety/Pharmacovigilance
Position Type
Full-Time
Telecommute
Yes

Job Overview

- Manage and maintain day to day operations of team.
- Implement and promote use of consistent, efficient and quality processes to meet. timelines and deliverables according to requirement and stand operating procedure.
- Ensure compliance of operations with gocerning regulatory requirements.
- Create, maintain and assume accountability for a culture of high customer service.
- Ensure delivery of services. Meets or exceeds Service Level Agreements while working Quality team and Service Delivery Manager.

Education/Qualifications

- Nursing Graduate
- Regustered Nurse

Experience

- 2 Years Clinical Experience
- 2 Years BPO experience

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