Essential Job Duties:
- Act as regional liaison between Global Study Manager and various CCLS departments involved in the study
- Act as regional liaison between assigned Client representatives (eg. CRA, Site Monitors) and the corresponding local CCLS platform; occasionally, the Regional Study Coordinator can represent Global Study Manager in interactions with the main client contact
- Close collaboration with the Global Study Manager for all study related aspects that are pertaining to the corresponding local platform and through all study stages, from set-up to closure
- Review the study Statement of Work to ensure local feasibility and make appropriate recommendations to the Study Design Lead
- Ensure a detailed knowledge of the SOW specifications and very good understanding of how the SOW specifications impact every operational aspect of the clinical trial
- Manage day-to-day local study related activities, especially logistics, monitoring and study supplies, keeping the Global Study Manager informed of any study development
- Monitor, track and provide resolution to all local study issues, keeping the Global Study Manager in the communication loop
- Responsible for implementing monitoring and setting up of local performance metrics and taking corrective actions when needed.
- Liaise with the Global Study Manager for any tasks assigned to the Regional Study Coordinator as part of the Global Monitoring Plan
- Demonstrate ability to work in a matrix environment where task assignments can be channeled down to be completed by Regional Study Coordinators while other task assignments will need to be delegated to other functional groups; demonstrate flexibility in handling both categories of tasks
- Participate in functional meetings (eg. CLFs) and provide input, keeping processes up to date
- Comply with CCLS Global Project Management strategy
- Support a culture of continuous improvement, quality and productivity
- Other duties as assigned
The Regional Study Coordinator is expected to interact internally on a regular basis and occasionally with external clients throughout all job duties mentioned above
- High School Diploma
- Ability to use computer and office software applications (e.g. Microsoft Word, Excel, MS-Access and Outlook)
- Strong interpersonal skills
- Strong in English, French a good asset (Europe only)
- Chinese and Japanese language a good asset (Asia/Pac only)
- Influence and negotiation skills
- Preferred 1 year experience within Covance or 2 years experience in applicable field
- Demonstrated ability to plan and prioritize.
- Demonstrated communication and organizational skills.
- Demonstrated attention to detail.
- Proven ability to excel in a fast paced environment
- Proven teamwork
- Proven experience and knowledge of processes and tools used in department
- Demonstrated ability to liaise with internal departments
- Demonstrated ability to facilitate meetings
- Demonstrated participation in process improvement initiatives
2 years customer service experience, preferable in pharmaceutical industry (Education may be substituted for experience)
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