Associate Manager, Project Management

Job Location(s) IN-Bangalore
Job Number
Job Category
Client Services
Position Type

Job Overview

Manage operations including but not limited to,
• Ensure appropriate resources available providing day to day supervision of the Team in order to deliver tasks according to procedural requirements and agreed upon service levels
• Develop, train and coach the team based on procedural and development requirements
• Coordinate and monitor individuals progress to ensure achievement of Quality, Cost and Delivery performance metrics
• Ensure the consistent implementation, use and review of SOPs by maintaing the same standards across all client teams
• Publish and communicate performance metrics and take appropriate actions when needed
• Accountable for the Teams performance, requiring timely communicating of issues to management
• Monitor, track, manage and ensure resolution of all customer complaints, service failures, issues and concerns taking corrective and preventative actions where appropriate. Robust actions must be taken to ensure the same service failure does not reoccur
• Ensure effective and timely adherence to management communications, meetings and procedures
• Manage strategic initiatives and global process improvement opportunities
• Be the delegate for the second line manager in their absence
• Other duties as assigned by management


- An advanced degree


Minimum Required:
- Minimum of 6 years relevant industry experience
- Minimum of 5 years management experience
- Ability to negotiate with internal partners
- Ability to deliver consistent team performance
- Ability to coach, train and guide individuals to ensure optimal team performance
- Demonstrated strong customer service skills
- Excellent written, verbal, and interpersonal skills
- Strong planning and organizational skills
- Ability to manage strategic process improvement initiatives


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