Implement and promote use of consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures, and assume accountability for the deliverables 
Ensure compliance of operations with governing regulatory requirements 
Create, maintain and assume accountability for a culture of high customer service  Nurture and sustain an environment of continuous learning
Perform Quality review of assigned calls/cases  
Assist in compiling quality metrics based on this review and identifying quality trends   Assist in addressing periodic client quality reviews 
Assist in preparation of Corrective and preventive actions as requested 
Assist in ensuring that CAPA results are implemented and produce documentary evidence to that effect in coordination with the project managers 
Assist in the conduct of process review for assigned process and measure and monitor audit readiness  
Assist in designing and tracking training schedule and training material for new hires and existing team. 
Contribute to discussion forums on Quality errors within assigned project and help identify process improvements 
Assist in coordinating respective client or external audits of the assigned projects as requested 
Assist in development of Quality Management Plan for assigned project 
Coordinate with the project team to support the Client during regulatory inspections at client sites with support from Quality Lead / Quality Manager

Bachelors/Masters degree in Medicine or Alternative medicine or Pharmaceutical science  

2 plus years of overall work experience in the functional area with one year in Peer review/Quality review
Call center/Medical contact experience is prefered
Willing to work in US/Uk shifts