Manager – Business Performance Metrics

Job Location(s) IN-Bangalore
Job Number
Job Category
Project Management
Position Type

Job Overview

Drive Metrics & Analytics initiatives for multiple business units in clinical trial operations
• Provide business insights to operations teams to improve quality, productivity, customer satisfaction, processes through quantified information and actionable levers.
• Collaborate, communicate and foster relationships with various with Operations/Business stakeholders on Metrics, Dashboards and Business Performance initiatives. 
• Actively engage in the identification, development, tracking, monitoring and evolution of KPIs (Key Performance Indicators) to enable data driven business decisions
• Support and drive data loading, processing and reporting work within the Business Performance databases to enable tracking and evaluating business performance.
• Assist in updating business reports both via frontend dashboards and through backend code such as Spotfire, Excel, SQL or SharePoint as the business dictates; utilize visualization platforms (Spotfire and Power BI) and customize views to provide additional functionality for end user data insights.
• Support development of new and creative automation solutions to drive organizational efficiency and effectiveness
• Plan, organize and solve problems with ability to present and communicate effectively


- University/college degree (lifescience preferred) from an appropriately accredited institution
- Masters or other advanced degree 
- PMP Certification


Minimum of seven (7) years of professional experience, ideally within a Clinical Research environment
¨       Strong experience of working with SQL databases (loading, manipulating and exporting data)
¨       Ideally candidate also has experience with writing SQL queries. Able to write statements involving joins (inner, outer, natural, equi), aggregate functions, indexes and views.
¨       Ideally candidate also has experience of working with Toad for Oracle, Python and/or Spotfire/Power BI
¨       Able to resolve key data issues involving the quality and consistency of data for analytical purposes
¨       Strong ability to work within a project team and with stakeholders in Operations
¨       Strong planning, organization and problem solving ability
¨       Strong oral and written communication and interpersonal skills
¨       Ability to work to deadlines and effective time management
¨       Ability to work with all levels of personnel
¨       Good analytical and problem solving skills
¨       Works efficiently and effectively in a matrix environment
¨       Excellent computer system knowledge and advanced MS Excel and Dashboarding skills


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