Covance

Team Lead- Voice Support (Call center)

Job Location(s) PH-Manila
Job Number
2021-60835
Job Category
Drug Safety/Pharmacovigilance
Position Type
Full-Time
Telecommute
No

Job Overview

Strategic
 Implement and promote use of consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures.
 Ensure compliance of operations with governing regulatory requirements.
 Create, maintain and assume accountability for a culture of high customer service.
 Ensure delivery of services meets or exceeds Service Level Agreements while working with Manager QA and Service Delivery Manager.

Operational
 Team Management
 Leaves and allocation of resources with PV (Pharmacovigilance)
 Manage volume peak
 Maintain day-to-day operations.

Education/Qualifications

Bachelor’s in Pharmacy/Science degree desirable 

Experience

3 + years’ experience in Pharmacovigilance or 5+ years of experience in the healthcare industry, 1-2 years of experience in people management is desirable. Handling Call center operations for atlest 1 year.

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