Learning Content&Delivery Mgr

Job Location(s) CN-Shanghai
Job Number
Job Category
Learning and Development
Position Type

Job Overview

The Learning Manager, Learning Content & Delivery  is responsible for the creation, review,  modification and delivery  of moderate-to-complex learning solutions (e.g., e-learning, instructor-led courses, performance support tools, etc.) per business needs The Learning Manager, Learning Content & Delivery  will analyze learning needs in collaboration with Leaning Partners and Change Managers, and design and/or develop learning based on input from subject matter experts and relevant stakeholders.  S/he will create learning solutions in accordance to CDCS’ annual learning plan and in response to critical ad-hoc requests.  Success in this role depends on a candidate’s knowledge of training needs analysis, course design methods and concepts, content development tools and deliverables, facilitation and ability to collaborate effectively with mid-to-high level divisional management, subject matter experts and stakeholders across CDCS.
Essential Job Duties:
- Remain current on learning and development related tools, techniques, strategies and practices in order to provide relevant, informed consultative advice to the business; share leading learning practices with teams and stakeholders
- Collaborate with, Learning Partners, Change Managers, Learning Specialists and mid-to-high level business unit management and Subject Matter Experts to conduct training needs analysis
- Recommend the build/buy/borrow approach for learning solutions
- Lead learning solution programs and/or projects of moderate-to-high complexity including creating and executing the course design and development schedule
- Adhere to standards, guidelines, templates, and taxonomies as established by the Learning Operations & Solutions Strategy group
- Manage outsourced design and development of courses / content by vendors, as applicable
- Complete learning design activities
- Identify learning solution / strategies (e.g., self-study/, ILT, templates, assessment approach)
- Create learning solution design document
- Facilitate stakeholder reviews of learning design, including compliance / legal reviews as required

- Coordinate with Learning Partners/Change Managers  to review and receive approval on final learning solution design
- Coordinate the gathering of content and subject matter knowledge from stakeholders and subject matter experts
- Ensure learning measurement strategy is embedded into design of learning solutions per standards and/or guidance from the Learning Operations & Solutions Strategy group
- Ensure the development of learning content, as outlined in the development plan, is leveraging design elements, needs analysis results, information from stakeholders/SMEs, adherence to all content classification standards, etc.
- Facilitate e-learning development by managing:
- Development of storyboards
- Development of content / assets
- Translations, if required
- Localizations, if required
- Content import
- Publishing of course/content
- Course/content review
- Assessments, question banks, questions
- Testing and fixing e-learning content, as appropriate

- Facilitate instructor-led course development by managing development of:
- Pre-work
- Participant materials
- Required handouts
- Instructor / facilitator guides
- Learning aids (e.g., posters)

- Deliver training and/or support local SMEs providing training
- Coordinate and manage content reviews and sign-offs with stakeholders
- Partner with subject matter experts to design and facilitate Train-the-Trainer programs,
- Coordinate with Learning Specialists,  Learning Operations and/or Change Managers  on planned delivery methods
- Maintain / modify courses as needed
- Collaborate with stakeholders to identify courses for retirement
- Coordinate the retirement of courses in the LMS and/or Blackboard, as needed
- Incorporate feedback from learning evaluations into future design and development activities
- Identify and recommend potential development tools and updates
- Manage pilots of new standards, processes and templates outlined by the Global Learning & Change Management


- Required:  Bachelor’s degree
- Preferred: Degree or certification in instructional design, education, training, or related field of study


- Required: Minimum 6 years of related experience, with minimum 3 years of experience designing and developing learning solutions (e.g., e-learning, instructor led courses, documents, exams, etc.); experience managing multiple learning solution projects and/or programs at once
- Preferred:  Knowledge of adult learning principles, facilitation, and learner-centered activities; experience managing / liaising with outsourced vendors to develop and/or provide learning content; experience developing blended learning solutions for different learning modalities (e.g., e-learning, classroom training, virtual training, etc.); knowledge of mobile learning requirements; knowledge of social learning concepts and application; knowledge of e-learning standards and LMS courseware integration with AICC and SCORM; knowledge of emerging and progressive content development tools and techniques; familiarity with content authoring tools / development technologies (e.g., Articulate, Adobe Captivate, HTML, etc.); knowledge or experience in creating reusable content / learning assets)


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