Covance

Team Manager-Project Management of CLS

Job Location(s) CN-Shanghai
Job Number
2021-58063
Job Category
Project Management
Position Type
Full-Time
Telecommute
No

Job Overview

-Manage and Supervise the day-to-day operations of the assigned client team members including but not limited to:
- Establish, monitor, and report performance metrics for assigned direct reports and take corrective action when appropriate.
- Accountable for the activities and outcomes of its direct reports, taking corrective actions where appropriate.
- Complete thorough, timely and well-documented performance evaluations and, where applicable, interim progress review for the assigned direct reports.
- Ensure the seamless integration of the Project Management team services.
- Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.
- Manage the workload balance within their team and participate in resource management across all global teams.
- Responsible to communicate/cascade down information from the Sr Management to their direct reports to inform their team about the key company’s decision
 
-Grow and develop the Project Management team including but not limited to:
- Ensure the development of a competent workforce to meet growth plans within budget.
- Establish individual development plans for direct reports to keep the team engaged and dedicated and to develop future talents for the company.
- Responsible to develop succession plans for key roles within the team (e.g. Sr members, client leads,…)
 -Ensure the team and department delivers on client commitments in accordance with World Class Project Management and Service Excellence:
- Ensure management of study milestones and proactive communication with clients.
- Ensure best practices are applied within the team with regards to budget and risk management.
- Ensure systems (e.g., ENCOMPASS) are updated to accurately reflect workload, timelines, etc.
- Coordinate and monitor progress to ensure achievement of Project Management goals.
- Proactively consult with clients regarding the impact of their decisions. Seek to understand their true needs and how Covance can best deliver to their needs.
- Understand how each client defines success and tailor processes and interpersonal approach to best meet client needs, while balancing the advantages of global consistency.
 -Instill and manage a culture of continuous improvement, quality, and productivity:
- Ensure the consistent implementation, use, and review of SOPs.
- Monitor and track resolution of all client complaints, issues and concerns related to the portfolio of its assigned direct reports. Manage and ensure the resolution of such instances in collaboration with the Sr Team Manager or Associate Director.
- Ensure all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.
 -Effectively collaborate with others and work across boundaries as necessary:
- Assist the Associate Director and/or Sr Team Manager in managing and supervising the day-to-day operations of the global client team.
- Work with the appropriate Business Development Directors to understand the culture and pipeline of assigned customer(s) in order to align resources
- Works across CCLS functions and Covance Business Units to remove barriers and optimize client delivery consistent with a perspective of One Covance.
- Participate in departmental level/cross-department level initiative or project to implement department strategy.
- The Team Manager may be required to manage the relationship for clients which are not supported by Alliance Leadership or the Engagement Leader group. This can involve key client stakeholder communications, escalation management, membership of client governance, resource planning, etc.
- The Team manager may be required to mentor peers in the Team Manager role or other individuals as necessary.
 

Education/Qualifications

Minimum Required:
- Four (4) year degree; science degree preferred.
- High School Diploma required.

Experience

Minimum Required:
 
Required
- Demonstrated strong customer service skills.
- Excellent written, verbal, and interpersonal skills.
- Strong planning, organizational, and problem solving skills.
- Proven record of driving continuous improvement.
- Demonstrated a high degree of initiative and ability to work collaboratively.
- Demonstrated experience in team building, influencing and conflict resolution.
- Proven track record of successful project completion.
- Strong change management skills.
 
 Preferred Demonstration of strong leadership and teamwork capabilities indicative of being able to develop into higher levels of leadership and influence.
 

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