APAC Client Solutions Coordinator

Job Location(s) IN-Bangalore
Job Number
Job Category
Client Services
Position Type

Job Overview

- Coordinate and distribute departmental reports (ie Sales Force report, workload trackers, etc)
- Support Contract data entries and data maintenance
- Screen/direct incoming calls from internal and external clients to appropriate persons/departments; respond to inquiries as required
- Maintain/coordinate schedules and calendars of supervisors and team
- Coordinate schedules, logistics and start up material for on-boarding of new staff
- Coordinate and support internal meetings and client meetings, including the arrangements of meeting materials, catering and travel (incl. clients if appropriate), as requested by management
- Provide support to Management (e.g. word processing, presentation preparation, proof-reading and editing correspondence, mailing, distributing mail, faxing, scanning and photocopying documents, binding and assembling contract packages)
- Provide support to CM team including coordination of contract signature, generation of cover letters and coordination of courier/mailing and scanning
- Responsible for maintaining global Contract Management files in a timely manner
- Responsible for uploading contractual documents into Sales Force, Sharepoint and notifying the appropriate internal clients
- Serve as Sales Force and Sharepoint administrator to internal clients in the event that they are not able to either access or locate the file in Sharepoint or provide access to internal clients where required
- Maintain / coordinate stationery and office supplies for the department
- Act as liaison with Administrative/office services, coordinating all aspects of internal moves (office/workstation assignments) and remote employee assistance
- Participate in departmental initiatives and process improvement as delegated by management team
- Provides administrative support to the Proposal Management team (e.g. photocopying, managing team travel logistics, standard department report generation, filing, scheduling meetings, data/document compilation, etc.).
- May (based on business unit expectation) support Sharepoint administrator in providing access or location of files in Sharepoint
- Researches and compiles data, may (based on business unit expectation) analyze, for special projects
- May (based on business unit expectation) support coordination of client visits (e.g. drafting agenda, catering requests, managing visit logistics, etc.)
- Performs timely and accurate data entry into corporate databases as directed
- Manage and maintain required department reports
- May (based on business unit expectation) assist with scheduling on-boarding activities for new starters
- Contributes to assigned process improvement projects and supports implementation when needed
- May (based on business unit expectation) provide support for coordination and tracking of department compliance training, keeping team records up-to-date
- Complete other appropriate duties, as assigned by the manager, which require similar skills in accordance with business needs and common sense.


Bachelor's Degree & above


6 months to 1 year Business Experience - Pharmaceutical or CRO industry preferred.
Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
Demonstrated ability to plan, multi-task and prioritize
Demonstrated teamwork, communication, and organizational skills
Proven ability to work independently


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