Covance

Senior Manager, Safety Technology (Argus)

Job Location(s) IN-Mumbai | IN-Pune
Job Number
2020-54249
Job Category
Information Technology
Position Type
Full-Time
Telecommute
No

Job Overview

Primary role is of a Delivery Manager to frontend key customer facing technology  projects in the Patient Safety Soluations & Adjudication business unit. This role would be responsible for delivery of  customer projects specific to
- Argus Implementation and Migration
- IRMS Implementation and Migration
- Contact Center Implementation
In addition, this role will be the escalation point for all
- customer related support issues,
 - Contractual commitments and obligations related to Technology,
 - Management of customer SLAs and application uptimes
Key activities would include Interfacing and managing customer/ internal stakeholders. Coordinating for customer requirements, business analysis right up to  implementation and final delivery.
The current Argus implementation team, support team and migration team would roll up into this role.

Education/Qualifications

Minimum - Diploma / Bachelors Degree
Preferable - Masters, PMP

Experience

Around 12+ years of experience
- Knowledge and experience of Pharmacovigilance safety applications like Argus, AERS, ArisG etc
- Knowledge of computer system validation and compliance
- Team management skills
- Project management skills
- Ability to lead and manage a team
- Ability to work with multiple external and internal stakeholders
- Awareness of a COTS implementation lifecycle
- Attention to detail
- Good verbal and written communication skills
- Zeal for quality
- Analytical capabilities
- Customer focus
- Should be a quick learner

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