Senior Associate,Training

Job Location(s) IN-Bangalore
Job Number
Job Category
Learning and Development
Position Type

Job Overview

Instructional Design and Content Development Support:
- Drive training material development through the ability to convert complex ideas into visually appealing concepts using Articulate, Microsoft Word, Publisher, PowerPoint, and various software applications as appropriate.
- Apply analytical problem solving skills to support Manager in addressing business issues and challenges.
- Under the Manager’s guidance, develop processes, policies, and procedures to enforce application of training standards and to ensure materials adhere to training standards for a given solution area.
- Adhere to training standards for a given solution area, collaborating with manager to identify targeted learning solutions based on evaluation findings.
- Develop and maintain expertise in one or more of the areas of training. Develop training materials in alignment with corporate, business unit, and department strategies and goals.
- Develop an understanding of training standards and ensure materials adhere to training standards for a given solution area.
- Maintain and update training programs as needed to stay current with business requirements.
Training Coordination and Delivery Support
- Manage learning solution projects of low-to-moderate complexity including creating and executing the course design and development schedule, coordinating with the learning project team as required
- Deliver training and/or support local SMEs providing training, as needed
- Manage and maintain training facilities and resources:
- Manage site training calendar, if applicable, and advise clients on site facility availability
- Maintain working operation of training facilities and resources if applicable, and coordinate work orders as needed
- Coordinate event logistics:
- Coordinate with Learning Operations and/or Learning Managers on event and logistics needs
- Create communications in support of training  projects
- Liaise with Meeting Services and/or external vendors to reserve meeting facilities, as appropriate
- Coordinate transportation and access to sites/training rooms for instructors and participants, as needed
- Arrange catering and refreshments for training sessions, per Covance policies
- Ensure the appropriate setup of training room seating, AV, and standard supplies prior to training sessions
- Produce, prep, order and/or print training materials prior to sessions, as necessary.
- Provide on-site support for training events, as required:
- Greet instructors, visitors, and attendees.
- Distribute training materials, as appropriate
- Track attendance during training events and send to Learning Operations for entry into LMS, as required
- Provide logistical assistance to instructors / participants during live sessions and resolve / escalate any logistical / technical issues, as appropriate
- Collect training feedback per Global Learning & Change Management metric processes and standards (as required), and disseminate responses to appropriate groups, as requested
- Break down the facility at the completion of events (i.e., leave facility as it was found or better)
- Recommend delivery support improvement opportunities:
- Provide monthly report on status of facilities, services, resources and processes
- Identify process improvements and service gaps


Minimum Required:
Required: Bachelor’s degree
- Preferred: Degree or certification in instructional design, education, training, facilitation or related field of study
- Required: Minimum 4 years of related experience, with minimum 1 year of experience developing learning solutions (e.g., e-learning, instructor led courses, documents, exams, etc.); experience managing multiple low-medium complexity learning solution projects at once and experience coordinating events
- Preferred: Experience handling learning operations, coordinating logistics, or managing facilities; experience in an internal or external customer facing role; experience working with outsourced service providers.   Knowledge of adult learning principles, facilitation, and learner-centered activities; experience managing / liaising with outsourced vendors to develop and/or provide learning content; experience developing blended learning solutions for different learning modalities (e.g., e-learning, classroom training, virtual training, etc.); knowledge of mobile learning requirements; knowledge of social learning concepts and application; knowledge of e-learning standards and LMS courseware integration with AICC and SCORM; knowledge of emerging and progressive content development tools and techniques; familiarity with content authoring tools / development technologies (e.g., Articulate, Adobe Captivate, HTML, etc.); knowledge or experience in creating reusable content / learning assets


Years of experience in the job discipline. 4+ Years


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