A career at Covance provides our employees the unique opportunity to make an immediate impact and difference in our patient’s lives. Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented work place, and access to competitive benefits. As an employee your work will be meaningful, the patient outcomes are real, and the results are lasting. Our mission is to help our clients bring the miracles of medicine to market sooner. We are currently hiring a Manager/Sr. Manager, Pharmacovigilance for our Pune or Mumbai office. The Pharmacovigilance Manager will be responsible for below:
Implement and promote use of consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures, and assume accountability for the deliverables
Ensure compliance of operations with governing regulatory requirements
Create, maintain and assume accountability for a culture of high customer service
Ensure delivery of services meets or exceeds Service Level Agreements through focused metrics management of process performance
Accountable for managing delivery of service for the assigned engagement(s) as per the defined process and SLA
Responsible for realization of revenue targets associated with the project under the remit of this role
Responsible for profitability and other key service delivery related metrics
Hiring, training, managing and retaining delivery resources
Implement process & productivity improvements as appropriate to improve operational efficiency
Execute plans and processes for improving service delivery and client satisfaction.
Work closely with SMEs and QA to improve and exceed quality standards, to identify process improvements and to ensure delivery resources have necessary training and skills per industry norms
Ensure that engagement is executed within agreed upon productivity and utilization metrics
Generate reports, MIS, updates on service delivery, employee engagement, process improvements, etc. for timely reporting and enable decision making.
Provide guidance and support to the team of Associates and TLs for proactive solution to the business issues.
Provide timely information to finance for billing and revenue projections
Support responding to particular sections of RFPs as required.
Implement transition plan for new process engagements to establish delivery of service by Sciformix team.
Review of training files for respective team members
Additionally perform project specific activities like training and training documentation related activities as per project requirements.
Pharmacy, Medicine or related science degree desirable
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