Covance

  • Employee Relations Sr Spec

    Job Location(s) CN-Dalian
    Job Number
    2019-34414
    Job Category
    Human Resources
    Position Type
    Full-Time
  • Job Overview

    Job Summary: 

    Summarize the scope and primary responsibilities of the position 

      

    • The Employee Relations Consultant will provide guidance and direction to managers and employees regarding non-complex, routine issues as part of the Employee Relations Center of Excellence (ER CoE) team.   
    • This position is an intermediate level position and is responsible for managing ER issues and case documentation.   
    • The ER  Consultant will also serve as an escalation point for complex workplace conflicts, concerns, and investigations.   
    • This individual will also be responsible for the coordination of leadership development programs offered by the CoE.

     

    Essential Job Duties:

    • Advises and counsels managers on routine performance issues and early stage coaching with the intended goal of growing manager's expertise in this area. May assist in resolving employee/manager issues before they escalate into more serious disagreements or performance issues.
    • Leads managers in developing appropriate documentation to support the coaching process. 
    • Conducts ER investigations and consult with the ER Director and Legal
    • Responsible for tracking and analyzing ER metrics.
    • Advises on disciplinary and other formal processes in accordance with Covance policies and appropriate regulatory guidelines. (i.e. attendance issues, failure to follow SOPs, quality issues)
    •  Leads and/or participates in various employee relations projects and activities.  
    • Partners with HR Business Partners, Legal and Business Leaders to solicit feedback and make recommendations for the continuous improvement of the Employee Relations CoE.
    • Contributes to communication and change efforts with HR, Legal, Business Leaders, Managers, and Employees that support the vision and value of the Employee Relations CoE.
    • Delivers and coordinates skill building training for managers.
    •  Manages less complex ER cases.
    •  Formal meeting coordination including interview note taking.

     

    Principal Contacts and Scope of Communications 

    List the people and functions the position is expected to directly interact with (state frequency of interaction).

     

    • Supervisors and Managers
    • Employees and contingent workers
    • ER Managers & Directors
    • Peoples Services Center Staff
    • Legal
    • External Compliance Agencies
    • HR Business Partners

     

    Experience

    Minimum Required:

     

    • Proven HR and ER experience with several years of relevant experience.
    • Knowledge of relevant employment and labor laws.
    • Ability to interpret Covance policies and ability to refer managers and employees to relevant policies, tools, documents, etc.
    • Ability to maintain confidentiality with sensitive issues.
    • Skilled at prioritizing issues that are time-sensitive.
    • Awareness of multiple HR disciplines and processes (i.e., compensation, benefits, talent acquisition).
    • Competent with case management tools and Microsoft Office.
    • Customer service focused.
    • Proven organizational skills.
    • Effective problem solving skills. Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment.
    • Excellent interpersonal skills with demonstrated patience, tact, and respect.
    • Demonstrated exceptional verbal and written communication skills.

     Please also feel freely to drop me a line to lisa.quan@covance.com if you are interested in this great opportunity!

    Education/Qualifications

    • Undergraduate degree in business, human resources or related subject. Appropriate HR Certification desired dependent on jurisdiction.

    Experience

    • Proven HR and basic ER experience.
    • Knowledge of relevant employment laws.
    • Ability to interpret Covance policies and refer managers and employees to relevant policies, tools, documents, etc.
    • Ability to maintain confidentiality with sensitive issues.
    • Skilled at prioritizing issues that are time-sensitive.
    • Awareness of multiple HR disciplines and processes (i.e., compensation, benefits, talent acquisition).
    • Competent with case management tools and Microsoft Office.
    • Customer service focused.
    • Proven organizational skills.
    • Effective problem solving skills. Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment.
    • Excellent interpersonal skills with demonstrated patience, tact, and respect.
    • Exceptional verbal and written communication skills.

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