• Proj Coord IV

    Job Location(s) CN-Shanghai
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  • Job Overview

    1. Act as regional liaison between Global Study Manager and various CCLS departments involved in the study
    2. Act as regional liaison between assigned Client representatives (eg. CRA, Site Monitors) and the corresponding local CCLS platform; occasionally, the Regional Study Coordinator can represent Global Study Manager in interactions with the main client contact
    3. Close collaboration with the Global Study Manager for all study related aspects that are pertaining to the corresponding local platform and through all study stages, from set-up to closure
    4. Review the study Statement of Work to ensure local feasibility and make appropriate recommendations to the Study Design Lead
    5. Ensure a detailed knowledge of the SOW specifications and very good understanding of how the SOW specifications impact every operational aspect of the clinical trial
    6. Manage day-to-day local study related activities, especially logistics, monitoring and study supplies, keeping the Global Study Manager informed of any study development
    7. Monitor, track and provide resolution to all local studies issues and complaints, keeping the Global Study Manager in the communication loop
    8. Responsible for implementing monitoring and setting up of local performance metrics and taking corrective actions when needed.
    9. Liaise with the Global Study Manager for any tasks assigned to the Regional Study Coordinator as part of the Global Monitoring Plan
    10. Demonstrate ability to work in a matrix environment where some task assignments are being channeled down to be dealt with by Regional Study Coordinators while other task assignments will need to be delegated by Regional Study Coordinators to other functional groups; demonstrate flexibility in handling both categories of tasks
    11. Participate in functional meetings (eg. CLFs) and provide input, keeping processes up to date
    12. Comply with CCLS Global Project Management strategy
    13. Support a culture of continuous improvement, quality and productivity
    14. Other duties as assigned


    Preferred: University degree in a scientific field is a strong plus Languages Speaking: English required; French preferred (for GVA only); Mandarin (for China only); Japanese (for Japan only). Writing/Reading: English required; French preferred (for GVA only); Mandarin (for China only); Japanese (for Japan only)


    2 years customer service experience, preferable in pharmaceutical industry (Education may be substituted for experience)


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