Covance

Resulting Administrator

Job Location(s) CN-31-Shanghai
Job Number
2018-17668
Job Category
Other
Position Type
Full-Time

Job Overview

Essential Job Duties:

 

  1. Provide resulting and data entry support to Covance
  • Receive and process data from various global referral or local labs.
  • complete language translations for report as needed from guides anad resources provided.
  • Complete the manual data entry of results into various global databases.
  • Quality checks and validation of results from select outside referral laboratories.
  • Retain and compile appropriate source documentation
  • Monitor various referral labs pendings to reconcilie missing data.
  • Complete an inventory of source data for archiving
  • Evaluate invoice submission and resolve issues in collaboration with the Covance Account Payable Department and referral labs as needed.
  • Follow-up on database load, database modification, data lock and project closure notifications.
  • Monitor and respond to email communication including the team distribution list.
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2. Collaborate with various areas concerning external result data.

  • Interact with Investigator Support to resolve queries.
  • Consult Medical Affairs as needed.
  • Collaborate with Project Managers and Technical Administrators, proactively and reactively regarding study questions.
  • Manage and resolve issues within Specimen Management.
  • Initiate data changes to Data Revision Center and revise all non-compliant requests.
  • Partner with other Covance departments and provide support and process improvements as needed.
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3. Manage internal Calculated Administrative Worksheets globally and collaborate with the Calculation Team and other Covance departments to identify and resolve issues

 

4. Ensure client service globally.*

  • Support peers by sharing technical knowledge and customer service skills
  • provide coverage for peers as needed globally.
  •  

5. Maintain continuous learning objectives.

  • Complete on-boarding training.
  • Participate in Covance Corporate training.
  • Complete mandatory QA training sessions.
  • Attend mandatory meetings.
  • participate in job-shadowing or inter-departmental development opportunities.
  • Participate in on-going training initiatives regarding process and systems changes and/or updates.
  • Complete advanced training for continuining development
  • Manage training folders and update documentation as needed
  • Maintain an appropriate audit trail of all training activities
  • Support other department training as needed

 

6. Ensure compliance with departmental guidelines and company standards.

  • Manage training folders and update documentation as needed.
  • Review standard operating procedures and other documents in a timely manner.
  • Update departmental metrics tools
  • Provide monthly reports to management
  •  

7. Assist in audits.*

  • Request and compile source data for audit requests.
  • Present the Resulting process upon request.*
  • Research questions and provide External lab-specific documentation.*

 

 

8. Perform other duties as assigned.

Education/Qualifications

Minimum Required:

  • Two year Associate degree and two years of relevant (or company) experience or High school diploma (or equivalent) and three to five years of relevant (or company) experience.
  • Medical, scientific or technical background (preferred)

Experience

Minimum Required:

  • Understanding of clinical trials and company background
  • Attention to detail
  • Strong data entry skills
  • Time-management and follow-up skills
  • Team player
  • Good Communication skills (written and oral)
  • Good planning, organizational, and problem-solving skills
  • Multilingual (Europe only)
  • Use of general office equipment
  • Ability to use computer and office software applications (e.q., Microsoft Word, Excel and Outlook).
  • Ability to work both independently and to work collaboratively
  • Customer service experience
  • Previous healthcare, medical or laboratory experience (preferred)

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