Covance

Client Svcs Jr. Assoc

SG
Job Number
2018-16802
Job Category
Nutritional Chemistry
Position Type
Full-Time

Job Overview

The Client Services role is a key function withing our Covance Food Solutions (CFS) Group. You serve as the main point of contact for customers who rely on Client Services for speedy resolutions to questions/issues that arise. Great role for young professionals with Chemistry backgrounds who are interested in customer facing roles.

 

  • Communicates with CFS Commercial team and CFS Operations team to provide superior customer service to an assigned set of clients not to exceed 50% of average Client Service Associate.
  • Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
  • Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
  • Performs data entry into, NIMS, SFDC, CMS, and other databases, as appropriate.
  • Coordinates conference calls with client and other areas of CFS as needed.
  • Coordinates client visits as needed.
  • Contributes to assigned process improvement projects and supports implementation when needed

Education/Qualifications

Bachelor’s degree in a scientific, business or related field (or equivalent work experience)

Experience

  • 1-2 years of related experience (Food Science or Customer Service) preferred
  • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
  • Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated teamwork, communication, and organizational skills
  • Experience in a scientific or logistics environment is a plus
  • Ability to work independently
  • Ability to work to many deadlines at one time
  • Ability to communicate appropriately and effectively with internal and external clients
  • Positive attitude and sense of urgency
  • Thick skinned and able to take and give difficult news
  • Able to accept responsibility for company errors

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